FAQ
What type of bikes are available?
The store focuses on electric bikes and fat bikes built for city rides, trails, sand, snow, and everyday adventure.
How do I choose the right bike?
Start with where you ride most. Choose electric models for extra power and longer rides, fat bikes for all terrain, and compare models by motor, battery, range, and torque.
How long does delivery take?
Delivery time depends on your location and is usually 2 to 7 days. Holidays and high-demand seasons may affect delivery times. After checkout, you receive order updates with the latest delivery information.
Do the bikes arrive assembled?
The bikes arrive in a box and only require a few easy assembly steps. Instructions are included in the package.
How do I assemble the bike?
Each bike comes with a detailed instruction manual to guide you through the assembly process. If you prefer assistance, you can ask a friend to help. Otherwise, we recommend contacting a local bike shop to assemble it for you, which is a saving option compared to full-service assembly offered by other e-bike stores.
Is the battery included with the eBike?
Yes, the battery is included, along with the charger and everything you need to ride.
Can I return a bike?
Returns are handled according to the store return policy.
Where is your store?
We do not have a physical store, which helps us keep prices low. The bikes we sell are stored in warehouses around Europe, with a small portion located outside Europe.
