FAQ
How does the payment process work?
When you place an order, the payment is initially placed on standby. Once our supplier confirms the order, the payment is collected and your order is processed for shipping.
Can I change the delivery date after shipping?
Once your order has shipped, you can contact the carrier directly using your tracking number to request a delivery-date change, if available.
What type of bikes are available?
The store focuses on electric bikes and fat bikes built for city rides, trails, sand, snow, and everyday adventure.
How do I choose the right bike?
Start with where you ride most. Choose electric models for extra power and longer rides, fat bikes for all terrain, and compare models by motor, battery, range, and torque.
How long does delivery take?
Delivery times depend on your location and product. Orders take up to 3 working days to process, followed by 2–15 working days for delivery. The day you place your order is not counted. Holidays and high-demand periods may cause delays.
Do the bikes arrive assembled?
Our e-bikes and fatbikes arrive 85–90% assembled. For example, on some models, you may only need to install the front wheel, align the handlebars with the front wheel, and attach a few small accessories. However, the exact assembly steps may vary depending on the brand and model. All of our e-bikes come with instructions and video tutorials to help you with the assembly.
How do I assemble the bike?
Each bike comes with a detailed assembly manual, or an online video. You can assemble it yourself or ask a friend for help. Alternatively, we recommend a professional assembly using a local bike shop or Decathlon. Please note: Decathlon does not assemble fatbikes.
Is the battery included with the eBike?
Yes, the battery is included, along with the charger and everything you need to ride.
Can I return a bike?
All products can be returned within 14 days of the date you receive your order. To start a return, please contact our customer support or click the "Withdrawal" button at the bottom of our website. Please note that return shipping costs are the responsibility of the customer, unless otherwise required by law or the item is incorrect.
Where is your store?
We do not have a physical store, which helps us keep prices low. The bikes we sell are stored in warehouses around Europe, with a small portion located outside Europe.