Vomo warranty policy
Warranty Policy
Once the original purchaser orders and receives the product from our online store, the warranty is automatically registered and applies only to the original purchaser.
Warranty periods and conditions for various components are listed below.
| Mechanical component | ||
|---|---|---|
| Components | Warranty period | Warranty and non-warranty services |
| Frame | 12 Months | Warranty services: Natural deformation. Weld opening. Weld breakage. Manufacturing defects. Not covered by the warranty: Self-modification. Collision damage. |
| Front fork, handlebar, stem, seat post | 12 Months | Warranty services: Natural deformation. Weld opening. Weld breakage. Manufacturing defects. Not covered by the warranty: Self-modification. Collision damage. |
| Drivetrain and wheel components. Drivetrain and shifting system: Chainring, chain, belt, flywheel, bottom bracket, shift lever, front derailleur. Wheel components: Hub, rim, spoke. Suspension system: Shock absorber. Fasteners: Seatpost clamp, stem clamp, frame clamp. | 3 Months | Not covered by the warranty: Tire punctures caused by sharp objects. Component damage caused by collisions. |
| Support and safety components. Tires and saddles: Tires, saddles. Protection and braking components: Mudguard, safety hook, pedal, brake, brake disc, brake lever. Stand. | 3 Months | Not covered by the warranty: Self-modification. Collision. Damage to components and accessories. Human-caused damage. |
| Electrical System | ||
|---|---|---|
| Components | Warranty period | Warranty and non-warranty services |
| Engine components: Motor, Hall element, bearings, clutch | 12 Months | Warranty services: Open phase. Hall element burnout. Demagnetization. Abnormal bearing noise. Not covered by the warranty: Damage. Water ingress. |
| Battery | 6 Months | Warranty services: Plate grid breakage. Insufficient power storage capacity. Capacity below 70%. Not covered by the warranty: Water ingress. Crew injuries. Malfunction caused by the battery not being charged for more than one month. |
| Charging components: Charger, main wiring harness, discharge cable. Display and control elements: Display, controller. | 6 Months | Covered: Short circuits, burnouts, and power failure due to manufacturing defects. Not covered: Immersion in water, broken wires, and intentional damage. |
| Speed controller components: Throttle lever, booster, controller cover. GPS components: GPS module. | 12 Months | Covered for manufacturing-related functional faults within the warranty period. Damage from misuse, water ingress, and intentional damage are not covered. |
| Light components: Headlights, taillights, turn signals. Brake components: Brake levers, switches. | 3 Months | Covered for manufacturing defects within warranty period. Collision damage, water ingress, and intentional damage are not covered. |
Warranty Conditions
- We always replace parts instead of repairing them to minimize your waiting time.
- Warranty service applies regardless of whether you purchase from our official website, authorized dealers, or our official partner online platforms.
- Parts that meet the warranty conditions described on this page are fully covered free of charge.
- Out-of-warranty parts can still be repaired or replaced, but a fee will apply. For detailed fee information, contact vomoebike@gmail.com.
- Incidental costs during repairs, such as alternative transportation, fuel, or ridesharing, are not covered by the warranty.
Lifetime Technical Support
- Our technical experts provide professional support with customized solutions for complex problems.
- Personal support: A dedicated support representative will handle all your inquiries and provide personalized assistance.
- This service is available at any time, regardless of warranty status. After the warranty period expires, you are responsible for the cost of replacement parts.
What is covered by the warranty?
All conditions must be met simultaneously:
- The product must have been purchased from an official VOMO store or an authorized dealer. Products purchased secondhand or from unauthorized sellers are excluded from the warranty.
- The product or component must be within the warranty period.
- Manufacturing defects and inherent product issues, such as material defects, are covered by the warranty.
What is not covered by the warranty?
- Defective consumable or wear parts, including brake pads, plastic parts, spokes, rims, brake cables, and surface scratches.
- Damaged cables or accessories with visible scratches or breakage.
- Malfunctions caused by improper use, including failure to follow the instruction manual, unauthorized disassembly, repair or modification, and improper use or storage.
- Accidental damage.
- Minor scratches or damage to accessories during transport.
- Repair costs at unauthorized workshops.
How to claim your warranty
Products purchased through the official VOMO website:
- Send product information to vomoebike@gmail.com.
- Include order number, email address, shipping address, photos or videos of the problem, and a brief description.
- After review, the support team will provide replacement parts and or installation and adjustment instructions if needed.
Important note: Products returned without prior authorization will not be accepted and are not covered by the warranty.
Products purchased through other stores or platforms:
Customers who purchase from authorized dealers are entitled to the same warranty service, but must process it through the dealer. For warranty service, contact the platform or dealer where you purchased the product.
For further warranty questions, contact vomoebike@gmail.com.